Refund Policy

1. General Refund Eligibility

Maxvify offers a full refund for any new subscription that meets all of the following conditions:

• The refund request is submitted within 7 calendar days of initial subscription activation
• The subscription has not been used to activate more than one device
• The request is submitted through an official Maxvify support channel (WhatsApp, email or contact form)

There is no minimum usage threshold, no "restocking fee" and no requirement to explain your reason for cancellation during the 7-day window.

2. How to Request a Refund

To request your refund, contact our support team through any of the following channels:

• WhatsApp (fastest): +1 514 447 7860 — type "REFUND REQUEST" followed by your subscription email address
• Email: [email protected] with subject "Refund Request" and your account email
• Contact form: Contact page — select "Billing / Payment" as the subject

Our team will process your refund within 1 business day of receiving your request. The refund will appear in your account within 5–10 business days depending on your payment method (Interac e-Transfer: 1–3 business days; credit/debit card: 3–7 business days; PayPal: 1–3 business days).

3. Refunds After the 7-Day Period

After the 7-day guarantee window, all Maxvify subscriptions are non-refundable. We encourage you to use the free 24-hour trial before purchasing to fully evaluate the service.

Exceptions exist in the following limited circumstances:

• Verified service outage: If Maxvify experiences a continuous, verified service outage affecting your account for more than 72 consecutive hours, you are entitled to a pro-rata credit or partial refund for the affected period. Contact support with the dates and times of the outage.
• Duplicate charge: If your payment method was charged more than once for the same subscription period, we will immediately refund the duplicate charge in full.
• Billing error: If you were charged a different amount than the price displayed at the time of purchase, we will refund the difference.

4. Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Subscriptions where the 7-day window has expired and no exception condition applies
• Subscriptions terminated for violation of our Terms of Service
• Trial activations (free trials are provided at no cost)
• Reseller credit packs (governed by separate Reseller Agreement)
• Apple App Store purchases of "IBO Pro Player" (this is an Apple charge, not a Maxvify charge)

5. Cancellation vs. Refund

Because Maxvify subscriptions are fixed-term (not recurring), there is no monthly "cancellation" — your plan simply expires at the end of the term without renewal. You do not need to take any action to prevent being charged again. If you wish to stop using the service before your term ends, your account remains active until expiry but you will not receive a refund outside the 7-day guarantee window unless an exception condition applies.

6. Consumer Protection

This policy does not limit any rights you may have under the Consumer Protection Act (Quebec), the Consumer Protection Act, 2002 (Ontario), or other applicable provincial consumer protection legislation. In the event of a conflict between this policy and applicable consumer protection law, the applicable law prevails.

7. Contact

For refund inquiries: [email protected] or WhatsApp +1 514 447 7860

Our bilingual (EN/FR) support team is available 24/7 and will respond to refund requests within 1 business day.